Inori Technologies and Services provides digital / remote services, no physical shipment. We do not manufacture, stock, or dispatch physical goods. There is no courier, postal delivery, packing, or shipping charge for any order placed with us, in India or internationally.
1. What we deliver
- Custom software and consulting — remote engineering, architecture, AI, cloud, and QA work, delivered through video calls, email, shared repositories, staging or production environments, and written reports.
- Digital products — software access, licences, documentation, and onboarding for products such as Inori ChMS, Hymnix, CrownAndWell, Inori Billing, Rikudo, and Meridian.
Nothing in an order requires a physical address for fulfilment. A billing address may still be collected by Razorpay for payment verification.
2. How delivery happens
Delivery of our services will be confirmed on the email ID specified during checkout, invoicing, or registration. Typical handoff methods:
- Payment receipt and order confirmation email immediately after a successful Razorpay payment.
- Product credentials, licence keys, or invite links sent to the same email.
- Project kick-off calendar invites and a written SOW or onboarding note for consulting work.
- Ongoing delivery via agreed tools (Git, cloud consoles, issue trackers, video conference).
Please use a valid, monitored email address. We are not responsible for delay if our messages land in spam or if the address provided is incorrect.
3. Delivery timelines
- Payment confirmation — sent automatically after successful capture, usually within minutes.
- Digital product access — provisioned as soon as payment is confirmed, and in any event within 24–48 hours on working days, unless the product listing or invoice states a later start date.
- Custom software / consulting — delivered according to the timeline in the proposal, invoice, or Statement of Work agreed at order confirmation. Kick-off is typically scheduled within 5 working days of payment, subject to your availability.
For domestic buyers, orders are likewise not shipped through registered domestic courier companies or speed post. There is no courier company, speed post, or tracking number, because no physical consignment is handed over.
4. International orders
For International buyers, orders are not shipped through registered international courier companies or International speed post. Delivery remains digital / remote only. There is still no physical shipment. Remote delivery is electronic (email, secure links, and online access) and is not subject to customs, import duty, or international courier timelines. The same digital delivery windows above apply regardless of the country of the paying card or the billing address.
We do not ship to PO boxes or any physical address, because we do not ship goods.
5. Shipping cost
Shipping cost is ₹0 / USD 0. You will never be charged a delivery, handling, or logistics fee on our invoices or Razorpay checkout for these services.
6. Failed or delayed digital delivery
If you do not receive a confirmation or access email within the timelines above, check spam/junk first, then contact us. If we cannot complete digital delivery, you may request a cancellation or refund under our Refund and Cancellation Policy.
7. Contact for delivery issues
For any issues in utilising our services or receiving digital delivery, contact our helpdesk:
Inori Technologies and Services
Tirunelveli, Tamil Nadu, India
Email: kingjoshua@inori.services
Phone: +91 93420 24186
Hours: Monday – Friday, 9:00 – 18:00 IST