For the purpose of these Terms and Conditions, the terms “we”, “us”, and “our” mean Inori Technologies and Services, whose registered and operational office is Tirunelveli, Tamil Nadu, India. The terms “you”, “your”, “user”, and “visitor” mean any natural or legal person who visits this website and/or agrees to purchase from us.
Your use of this website and/or purchase from us is governed by the following Terms and Conditions. By accessing the website, requesting a proposal, or completing a payment, you confirm that you have read and agree to be bound by these terms, our Privacy Policy, Refund and Cancellation Policy, and Shipping Policy.
1. About us
Inori Technologies and Services is a software engineering and digital products business. We provide remote / digital services including custom software development, IT consulting, AI integration, cloud infrastructure, and quality assurance, as well as licensed software products such as Inori ChMS, Hymnix, CrownAndWell, Inori Billing, Rikudo, and Meridian.
We operate from Tirunelveli, Tamil Nadu, India. All services are delivered digitally and remotely. We do not ship physical goods.
2. Use of the website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
It is your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience. They do not signify that we endorse those websites, and we have no responsibility for the content of the linked websites.
3. Provision of services and products
Custom software and consulting
Project work is delivered remotely according to a proposal, invoice, Statement of Work (SOW), or other written agreement. That document sets the scope, deliverables, timeline, fees, and payment schedule. Where an SOW and these terms conflict, the SOW controls for that engagement.
Delivery of professional services is confirmed by email to the address you provide at the time of order or onboarding, and by the agreed work product (repository access, deployments, reports, or similar digital handoff).
Digital products and software licences
Product access, licences, and related documentation are provisioned electronically after payment is confirmed. Access credentials, download links, or onboarding instructions are sent to the email address used at checkout or onboarding. No physical media is supplied.
4. Pricing and payment
Prices are as stated on a proposal, invoice, payment link, or product checkout. Unless a document says otherwise, amounts are exclusive of applicable taxes, which will be added where required by law.
Payments are processed by Razorpay on our behalf. We do not store your full card number, CVV, or other payment-instrument secrets. You authorise Razorpay and its banking partners to process the transaction. You must use a payment instrument that you are entitled to use.
We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
An order or engagement is confirmed only after successful payment capture, unless we have agreed in writing to other commercial terms (for example, net-invoicing for an existing client).
5. Intellectual property
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, trademarks, and product names. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms.
Unless an SOW or licence says otherwise: (a) intellectual property in custom work we create specifically for you transfers to you upon full payment of the agreed fees for that work; (b) we retain all rights in our pre-existing tools, frameworks, libraries, product code, and methodologies; and (c) product software is licensed, not sold. You receive a non-exclusive, non-transferable licence to use the product as described in its licence terms.
6. Your responsibilities
You agree to:
- Provide accurate contact, billing, and project information.
- Respond to reasonable requests for access, feedback, and approvals so that we can deliver the service.
- Use our products and services only for lawful purposes and in line with any licence or acceptable-use terms.
- Keep login credentials confidential and notify us promptly of unauthorised access.
- Not reverse engineer, resell, or sublicense our products except as a written licence allows.
7. Customer support
Support is available at kingjoshua@inori.services and +91 93420 24186 during Monday – Friday, 9:00 – 18:00 IST. We aim to respond within 24 hours on business days. Product or project agreements may specify additional support channels or SLAs.
For payment, delivery, cancellation, or refund questions, email us with your name, the email used at checkout, the Razorpay payment ID (if any), and a short description of the issue.
8. Warranties and limitation of liability
Professional services are provided with reasonable skill and care. Digital products are provided as described at the time of purchase. Except as required by applicable law, we do not warrant uninterrupted or error-free operation.
To the fullest extent permitted by law, Inori Technologies and Services shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, goodwill, or business interruption, arising from the use of this website or our services or products.
Our total aggregate liability for any claim arising out of a purchase is limited to the amount you actually paid us for the specific service or product giving rise to the claim in the three (3) months before the claim.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Indian law.
9. Cancellation, refunds, and delivery
Cancellations and refunds are governed by our Refund and Cancellation Policy. Delivery of digital / remote services is governed by our Shipping Policy. There is no physical shipment.
10. Dispute resolution and governing law
If a dispute arises, you agree to contact us first at kingjoshua@inori.services so that we can try to resolve it in good faith within 15 days.
Any dispute arising out of use of the website and/or purchase with us and/or any engagement with us is subject to the laws of India. Exclusive jurisdiction lies with the courts at Tirunelveli, Tamil Nadu, India.
11. Changes
We may update these Terms and Conditions from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website or our services after a change constitutes acceptance of the revised terms. Material changes that affect an active paid engagement will be communicated to the email on file for that engagement.
12. Contact
Inori Technologies and Services
Tirunelveli, Tamil Nadu, India
Email: kingjoshua@inori.services
Phone: +91 93420 24186
Website: https://inori.services